CIT Services - CIT HelpDesk

HelpDeskAbout the HelpDesk

The CIT HelpDesk offers carry-in support for Geneseo students, faculty, and staff personally-owned laptops and mobile devices. Services offered include:

  • Network setup (including WiFi & VPN)
  • Adding printers
  • Academic software installation
  • Geneseo account assistance (setup, passwords, quota)
  • General computer questions

The HelpDesk is not able to perform hardware repair, OS installation, data recovery or virus removal. 

For more information about the services available from the CIT HelpDesk or other technology questions, stop by the HelpDesk in South Hall 225A (Monday-Friday), call 585-245-5588, send an email to or submit a request in our online system ( 

CIT HelpDesk Hours: Fall 2013

Monday-Thursday: 8:00am - 6:00pm

Friday: 8:00am - 4:00pm

Saturday-Sunday: CLOSED

Student answering phones at helpdesk


Helpful Links

RT Ticketing System - lookup the status of your computer service or enter a new ticket (use your Geneseo email username and password to log in)
Get Connected! - This page has helpful information for students bringing computers and other technology into the residence halls.
Remote Support - during Office Hours, connect with a professional staff member to receive assistance
Printer Accounting Information
Self Help Guides
ResNet - Student computing in the residence halls
Technology Facilities - computer lab locations and open hours
Geneseo Gmail